After you have bought

Policy services

Most of what people need from a life insurance policy after buying it is administrative: a nominee to change, a premium that got missed, a document that cannot be found, a loan to arrange. None of it is complicated, and all of it is easier when you know what is needed before you start.

7: servicing guides

Each page below covers one task — what it involves, what is typically required, the order to do it in, and the mistakes that actually cost people money. Where something genuinely has to go through LIC directly, the page says so rather than implying it can be handled here.

Reviving a lapsed policyYour policy lapsed. Here is what reviving it actually involves, and why waiting makes it harder rather than just later.

Taking a loan against your policyOften the option people overlook — and usually better than surrendering a policy you have held for years.

Surrendering a policyHow it is actually done — and the two things worth ruling out before you do it.

Adding or changing a nomineeThe five-minute task that decides how quickly your family is actually paid.

Paying premiums and missed due datesWhat the grace period actually gives you, and what to do the day you realise you have missed a payment.

Replacing a lost policy documentThe policy is not lost just because the paper is. Here is how a duplicate is issued.

Making a claimDeath, maturity and survival benefit claims — what is needed, who to contact, and how long it typically takes.

Who can get help with these

Full servicing assistance — preparing the paperwork, following it up with the branch, and chasing it to completion — is for policies bought or serviced through KNATRA. If your policy is with another agent or was bought directly from LIC, everything on this page still applies to you, and you are welcome to ask for help with a specific case.

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